Returns

Please Note:
Due to the handmade and natural nature of our products, each piece is unique and may have minor variations or imperfections. These natural differences are not considered defects.

Because of this, we do not accept unconditional returns. Returns are only accepted if the item is defective, damaged during shipping, or incorrect, and must meet the eligibility requirements outlined above.

We encourage customers to review product descriptions, photos, and details carefully before purchasing. By placing an order with us, you acknowledge and accept the natural variations in our handmade crystal products.

30-Day Return Policy
You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging.

  • You must provide the receipt or proof of purchase.

To start a return, contact us at walkingnature8@gmail.com

Once your return is accepted, we’ll provide:

  • A return shipping label

  • Instructions on how and where to send your package

Note: Items sent back without first requesting a return will not be accepted.

You can always contact us at walkingnature8@gmail.com for any return-related questions.

Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care items (beauty products)

  • Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards. If you have questions about a specific item, please contact us.

Exchanges
The fastest way to get what you want is to return your current item. Once your return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
If your order is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Your item must be in the same condition as received — unworn or unused, with tags, in original packaging, and with proof of purchase.

Refunds
After we receive and inspect your return, we’ll notify you if your refund is approved.

  • If approved, your refund will be processed to your original payment method within 10 business days.

  • Please allow extra time for your bank or credit card company to post the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, contact us at walkingnature8@gmail.com.